Automation Support

What we need 

The Automation Support Associate plays a critical role in maintaining the efficiency and safety of automated systems by focusing on suspect recovery and bot system wrangling. This position is responsible for identifying, retrieving, and relocating suspect bots, ensuring proper documentation for maintenance and repairs, and minimizing operational disruptions. 

There are two different opportunities for these roles: 

1. Fixed Term - Working full time, 40 hours/week with a fixed end date in about 4 months. Opportunity for assignment to be extended, dependent on business needs.  

2. Part Time - Working approximately 25 hours/week, assignment to last 4 months. Opportunity for assignment to be extended, dependent on business needs. 

What we do 

The Automation Support Associate is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.   

What you’ll do 

• Ensuring compliance with OSHA, Symbotic, and customer safety policies and procedures. 

• Pulling bots from level decks and aisles to charging stations or the bot lift for removal. 

• Identifying and reporting deck issues such as broken lead-ins, guides, tape, and spills. 

• Cleaning spills and debris on decks to maintain a safe work environment. 

• Removing freight from bots and transporting it to proper storage locations. 

• Identifying and communicating issues with robots that require maintenance or cleaning. 

• Properly documenting information needed for bot and/or suspect repairs. 

• Manually adjusting and retrieving cases that were improperly loaded or displaced in the structure. 

• Performing general labor tasks such as material handling and site preparation for go-live operations. 

What you’ll need 

• Highschool diploma required.  

• Demonstrates commitment and ability to work safely.  

• Shows reliability and maintains satisfactory attendance.  

• Ability to maintain required productivity/work expectations. 

• Ability to communicate clearly with the use of a radio. 

• Ability to work with limited supervision following system procedures and manuals. 

• Experience with basic hand tools. 

• A high sense of urgency. 

• Takes critical feedback and recognition positively. 

• Ability to Multi-task and perform multiple job functions at once. 

• Must be literate, written and verbal, in English Language. 

Our Environment  

• There will be steep stairs to climb into the structure.     

• You will regularly be near railings that are high off the ground.     

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.     

• If the site location is in construction, you will be required to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).    

• Frequent ability to safely and efficiently lift items weighing up to 50lbs and move items weighing up to 80lbs.    

• Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms.     

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.     

• Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.      

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